Retail starter kit

Find the friction before shoppers leave.

Start with a customer feedback question for the sales floor, checkout, or pickup. Give store teams a practical way to see what made the visit harder than it should have been.

Use this kit Make a printable sign

Retail feedback

Starter questions

Ready to adapt
  1. 01Did you find what you needed today?
  2. 02How easy was checkout or pickup?
  3. 03What would make your next visit better?

Use the kit at the right moment

Make the feedback request fit the experience.

Choose one moment, ask one focused question, and give the team a clear owner for what happens after the response.

01 · On the sales floor

Ask while the need is fresh

Learn whether shoppers found what they needed, found help, and understood the experience.

02 · At checkout

Spot the last-mile problem

Capture feedback about wait times, payment, staff interaction, and the final moment before someone leaves.

03 · After pickup

Check the handoff

Make it easy to report missing items, unclear instructions, or anything that could affect a return visit.

How to run the survey

Keep the setup practical.

Response scale
Use a short satisfaction or effort scale and keep each code tied to the store, department, or handoff where the response happened.
Follow-up
Review low or unclear responses with the store manager. Separate product, availability, service, and checkout friction before choosing an action.
Next step
Put the QR invitation where the moment happens, then review the response with its location and service context.

Keep building the feedback loop

Retail feedback softwareSee the QR feedback workflow for stores and multi-location teams.Retail feedback templateStart with questions about service, checkout, and the next visit.Customer feedback softwareExplore the broader location-aware feedback workflow.Make a feedback QR signPreview a sales-floor, checkout, or pickup invitation.

Start with one feedback moment

Turn the kit into a live QR survey.

Create this feedback QR