Free customer feedback calculator
Calculate NPS, CSAT, or CES.
Paste your response scores, choose the metric, and get a transparent calculation you can explain to your team. Use the result as a signal, then pair it with the customer comments and moment behind the score.
Your result will appear here
Start with your survey scores.
Paste the responses your team collected. The calculator keeps the formula visible so the result is easy to discuss and repeat.
NPS: promoters minus detractors, divided by all responses.
CSAT: the percentage of 4 or 5 ratings on a 1–5 scale.
CES: the average effort rating on a 1–7 scale.
Choose the question first.
NPS fits relationship and recommendation questions. CSAT fits a recent interaction. CES fits the ease of a specific task.
Keep the scale consistent.
When you compare results, keep the wording, scale, audience, and timing stable so changes mean something.
Pair scores with context.
A score is an early signal. Add the customer moment, location, and optional comment to understand the next action.
Ready to collect the next responses?
Create a focused feedback survey and put it where the experience happens. Read the metric guide.