Customer Feedback Glossary
Everything you need to know about customer feedback, QR code surveys, and experience management.
QR Code Surveys
Learn how QR code surveys work and why they achieve 75% response rates.
Real-Time Feedback
Collect customer insights instantly while the experience is fresh.
CSAT
Customer Satisfaction Score explained and how to measure it effectively.
3-Click Surveys
Ultra-short surveys that maximize response rates with minimal friction.
Smiley Face Surveys
Visual feedback collection using emoji-style rating systems.
Feedback Loop
The complete cycle of collecting, analyzing, and acting on feedback.
In-Moment Feedback
Capture customer sentiment during the actual experience.
Customer Experience Management
Strategies and tools for managing the entire customer journey.
Post-Purchase Surveys
Collect feedback immediately after a transaction or purchase.
Survey Response Rates
Understand what drives response rates and how to improve them.
QR Code Marketing
Using QR codes strategically in your marketing and feedback campaigns.
Mobile Marketing
Reach customers on mobile devices with QR codes and instant surveys.
Location-Based Feedback
Collect feedback specific to physical locations and venues.