Customer feedback workflow
Catch customer friction while it is still useful.
Give customers a short path to speak up, then give your team a clear place to see the signal and decide what happens next.
Feedback today
Responses
24
Latest rating
3.8
Locations
1
“The experience was good, but one part felt harder than it needed to.”
Recent feedback · follow up with the right owner
01 · At the moment
Ask where the experience happens
Use QR codes at tables, counters, checkouts, service desks, or any other customer touchpoint.
02 · In the dashboard
See the pattern
Bring ratings and comments together so one loud complaint does not obscure a recurring issue.
03 · With the team
Close the loop
Make feedback useful by connecting it to the person, location, or process that can respond.
Turn comments into a clearer next move.
- What happened
- Capture the customer’s words while the details of the interaction are still fresh.
- Where it happened
- Use location-specific feedback to understand whether an issue is local or systemic.
- What to do next
- Give managers a focused signal instead of another report they need to interpret from scratch.
Give every customer a simple way to speak up.
Start with one location, one customer feedback QR code, and one question your team genuinely wants answered.