Customer Shopping
Experience Template

{
  "title": "Customer Shopping Experience Survey",
  "description": "Help us create a better shopping experience",
  "questions": [
    {
      "type": "scale_5",
      "question": "Overall, how would you rate your shopping experience?",
      "options": [1, 2, 3, 4, 5],
      "labels": ["Poor", "Excellent"]
    },
    {
      "type": "choice_3",
      "question": "How easy was it to find what you were looking for?",
      "options": ["Very difficult", "Somewhat easy", "Very easy"]
    },
    {
      "type": "emoji_scale",
      "question": "The quality of customer service you received?",
      "options": [
        {"emoji": "😤", "label": "Poor"},
        {"emoji": "😐", "label": "Acceptable"},
        {"emoji": "🎯", "label": "Outstanding"}
      ]
    },
    {
      "type": "choice_3",
      "question": "The store atmosphere and cleanliness?",
      "options": ["Unappealing", "Neutral", "Welcoming"]
    },
    {
      "type": "choice",
      "question": "Will you shop here again?",
      "options": ["Not likely", "Maybe", "Definitely"]
    },
    {
      "type": "multiselect",
      "question": "What could we improve most?",
      "options": [
        "Store layout", "Product selection", "Check-out speed",
        "Staff knowledge", "Other (write in)"
      ]
    },
    {
      "type": "text",
      "question": "Any other feedback or suggestions?",
      "placeholder": "We genuinely want to hear your thoughts!"
    }
  ]
}