Fitness Survey Template

Gym Member
Experience Template

Keep members motivated and loyal with data-driven insights. Understand what they love about your gym and what could be improved.

Member Experience Survey Template

What keeps members coming back vs. what drives them away

Overall, how satisfied are you with your gym experience?

How would you rate our equipment quality?

Cleanliness and facilities maintenance?

Quality of group fitness classes and instructors?

Will you renew your membership?

What's the biggest improvement we could make?

Any other thoughts or suggestions?

What You'll Learn From This Template

⚙️ Equipment Pain Points

Which machines break most, which need upgrading, what weights are missing.

🏠 Facilities Reality

Locker room cleanliness, shower quality, parking availability, guest policies.

👥 Class Quality

Which instructors motivate best, what class styles members want, scheduling preferences.

Download Gym Member Feedback Template

Ready-to-use JSON template for SurveySnaps dashboard

{
  "title": "Gym Member Experience Survey",
  "questions": [
    {
      "type": "scale_5",
      "question": "Overall, how satisfied are you with your gym experience?",
      "options": [1, 2, 3, 4, 5],
      "labels": ["Very Dissatisfied", "Very Satisfied"]
    },
    {
      "type": "choice_3",
      "question": "How would you rate our equipment quality?",
      "options": ["Poor", "Good", "Excellent"]
    },
    {
      "type": "choice_3",
      "question": "Cleanliness and facilities maintenance?",
      "options": ["Needs improvement", "Acceptable", "Always spotless"]
    },
    {
      "type": "emoji_scale",
      "question": "Quality of group fitness classes and instructors?",
      "options": [
        {"emoji": "🤷", "label": "Subpar"},
        {"emoji": "👌", "label": "Decent"},
        {"emoji": "🚀", "label": "Motivational"}
      ]
    },
    {
      "type": "choice",
      "question": "Will you renew your membership?",
      "options": ["Unsure", "Probably", "Definitely"]
    },
    {
      "type": "multiselect",
      "question": "What's the biggest improvement we could make?",
      "options": [
        "More equipment", "Class variety", "Opening hours",
        "Parking", "Other (write in)"
      ]
    },
    {
      "type": "text",
      "question": "Any other thoughts or suggestions?",
      "placeholder": "We're always looking to improve your experience"
    }
  ]
}
72%
Member Response Rate
7
Comprehensive Questions
50s
Completion Time

Science-backed fitness industry feedback—understand what drives member loyalty

Optimal Feedback Timing for Gyms

🔄

Keep It Fresh

Place QR codes throughout the facility. Fresh feedback captures current reality, not outdated impressions.

🎯

Spot Fix Issues

Alert maintenance for equipment issues, janitorial for cleanliness problems. Immediate resolution = loyalty boost.

📊

Track Retention

Monitor renewal intentions weekly. Identify at-risk members and personally reach out before they leave.

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Keep Members Paying Month After Month

Data-driven decisions keep members engaged and decrease expensive turnover. Forget guessing—start knowing.