Member Feedback for
Gyms
Members don't tell you they're frustrated—they just cancel. Capture feedback about equipment, classes, and facility to reduce churn and build a loyal fitness community.
Why Gym Member Feedback Matters
Acquiring a new member costs 5x more than retaining an existing one.
Fix Equipment Issues
Members report broken machines before they get frustrated. Fix it fast and show you care about their workout experience.
Optimize Class Schedules
Members tell you which class times work and which don't. Adjust schedules based on real demand, not guesswork.
Track Trainer Performance
Monitor satisfaction by trainer and class type. Identify your stars and training opportunities to improve overall experience.
How Gyms Use Member Feedback
Real scenarios from fitness centers using SurveySnaps
Prevent Equipment Frustration
A member reports "treadmill belt slipping" via QR scan. Maintenance fixes it same day. Member is impressed by responsiveness and renews their annual membership.
Result: 60% faster equipment repair timesAdd High-Demand Classes
Multiple members request "more evening yoga classes" through feedback. You add Tuesday/Thursday 7pm sessions. Both fill up immediately with waitlists.
Result: 45% increase in class attendanceAddress Cleanliness Concerns
Members consistently mention locker room cleanliness in feedback. You increase cleaning frequency and add amenities. Satisfaction scores jump significantly.
Result: 50% improvement in cleanliness ratingsIdentify At-Risk Members
A member gives "ok" rating with note: "gym too crowded after work." You offer them complimentary personal training during off-peak hours. They stay and upgrade to premium.
Result: 35% reduction in cancellationsWhere to Place Member Feedback QR Codes
Capture feedback at key gym touchpoints
Locker Rooms
Place QR codes on locker doors and bathroom mirrors. Members provide honest feedback about cleanliness and amenities while changing.
Group Fitness Studios
Add QR codes inside studios and on class schedules. Members give immediate class feedback while the workout is fresh.
Front Desk
Place QR codes at check-in counters and exit areas. Perfect for overall experience feedback as members enter or leave.
Anonymous feedback that respects member privacy while giving you actionable insights. No apps to download, no personal data stored. Members simply scan and tap an emoji—takes 10 seconds and works perfectly in active gym environments.
Ready to Reduce Member Churn?
Start capturing member feedback to fix issues fast and build a loyal fitness community. No apps, no emails, just simple QR codes.