Keep Members
Coming Back
Tired of members canceling without telling you why? Capture feedback while they're still at the gym. Fix equipment issues, improve classes, and reduce churn before it happens.
- Reduce member churn by 35%
- Fix equipment issues members notice but don't report
- Improve class schedules based on actual member demand
FitZone Central
Real-time insights
Where to Place Your QR Codes
Capture feedback at every touchpoint
Locker Rooms
Place QR codes on locker doors and bathroom mirrors. Members provide feedback while changing, giving honest insights about cleanliness and amenities.
Front Desk Area
Add QR codes to check-in counters and exit areas. Perfect for overall experience feedback as members enter or leave the facility.
Group Fitness Studios
Place QR codes inside studios and on class schedules. Members give immediate class feedback while the workout is fresh in their minds.
How Gyms Use SurveySnaps
Real member feedback scenarios that boost retention
Fix Equipment Issues Fast
A member scans the QR code and reports "Treadmill #3 belt is slipping." Your maintenance team fixes it that day instead of discovering it weeks later. Members notice you care about equipment quality.
Result: 50% faster equipment issue resolutionOptimize Class Schedules
Members consistently request "More early morning yoga classes" through feedback. You add a 6 AM Tuesday class and it fills up immediately. Stop guessing what members want.
Result: 40% increase in class attendancePrevent Member Churn
A member gives an "ok" rating with feedback: "Gym is too crowded after 5 PM." You reach out with a complimentary personal training session during off-peak hours. They stay and upgrade their membership.
Result: 35% reduction in cancellationsSpot Trainer Excellence
Track satisfaction by trainer and class type. Discover that members love Sarah's HIIT classes but want more advanced options. Create an advanced HIIT class and watch it sell out.
Result: 60% higher trainer retentionQR codes are durable, water-resistant, and won't interfere with your gym's energy. No apps to download means members can give feedback even when their phone is in airplane mode. Simple, fast, and built for active environments.
Related Resources
Explore more feedback solutions for your industry
Built for Fitness Excellence
Comprehensive feedback solutions designed specifically for gyms, fitness centers, and health clubs.
Quick Surveys
Place QR codes at key touchpoints - gas pumps, checkout counters, and restrooms for instant feedback.
Real-time Analytics
Monitor customer satisfaction across all locations with our powerful dashboard and instant alerts.
Instant Alerts
Get notified immediately when customers report issues, allowing for quick resolution and improved service.
Ready to Reduce Member Churn?
Join 600+ gyms and fitness centers using SurveySnaps to capture real-time feedback, fix issues fast, and keep members coming back. Start your free trial today.