Know What Guests
Really Think
Stop guessing why guests leave 3-star reviews. Capture feedback during their stay when you can still fix it. Turn satisfied guests into 5-star reviews and unhappy guests into loyal customers.
- Increase your TripAdvisor & Google rating by 0.5+ stars
- Resolve issues before checkout while guests are still on-site
- Get 4x more reviews than traditional comment cards
Grand Plaza Hotel
Real-time insights
Where to Place Your QR Codes
Strategic touchpoints throughout the guest journey
Guest Rooms
Place QR codes on nightstands, desk areas, or TV stands. Guests can provide feedback privately in their room at any time during their stay.
Checkout Documents
Add QR codes to folios, checkout receipts, and express checkout envelopes. Perfect timing for overall stay feedback.
Key Cards & Holders
Print QR codes on key card sleeves or the cards themselves. Guests carry them everywhere, making feedback always accessible.
How Hotels Use SurveySnaps
Real guest feedback scenarios that drive hospitality excellence
Fix Issues While Guests Are Still Staying
A guest scans the QR code on day 2 and mentions "AC is too loud." Your maintenance team fixes it within an hour. The guest leaves a 5-star review mentioning your responsive service instead of complaining about the noise.
Result: 60% of issues resolved before checkoutTrack Satisfaction by Department
Monitor housekeeping, front desk, concierge, and restaurant performance separately. Spot trends like "front desk is amazing but housekeeping missed details" and address specific training needs.
Result: 35% improvement in specific service areasIdentify Your VIPs
Guests who give "happy" ratings get flagged for your loyalty program. Front desk sees they're a promoter and offers a complimentary upgrade or late checkout. Turn satisfied guests into repeat customers.
Result: 25% increase in direct bookingsPrevent Negative Reviews
A guest gives an "ok" rating with feedback: "WiFi was spotty in the conference room." Your IT team resolves it immediately. You follow up personally. The guest is impressed and updates their planned 3-star review to 5 stars.
Result: 50% reduction in negative online reviewsNo apps to download, no email addresses required, no personal data stored. SurveySnaps collects feedback anonymously, keeping your guests' privacy protected while giving you actionable insights.
Related Resources
Explore more feedback solutions for your industry
Built for Hotel Excellence
Comprehensive feedback solutions designed specifically for the hospitality industry.
Quick Surveys
Place QR codes at key touchpoints - gas pumps, checkout counters, and restrooms for instant feedback.
Real-time Analytics
Monitor customer satisfaction across all locations with our powerful dashboard and instant alerts.
Instant Alerts
Get notified immediately when customers report issues, allowing for quick resolution and improved service.
Ready to Boost Your Hotel Reviews?
Join 300+ hotels and resorts using SurveySnaps to capture real-time feedback, resolve issues during stays, and turn guests into loyal advocates. Start your free trial today.