Guest Satisfaction for
Hotels
Guests won't tell you about problems at checkout—they'll just leave a 3-star review later. Capture satisfaction during their stay when you can still fix issues and turn them into 5-star advocates.
Why Hotel Guest Satisfaction Matters
A 1-star improvement in rating can increase revenue by 5-9%.
Real-Time Issue Resolution
Catch problems while guests are still staying. Fix the AC, send up towels, or comp a meal. Turn potential complaints into service recovery wins.
Improve Online Ratings
Happy guests get asked for TripAdvisor/Google reviews immediately. Unhappy guests get proactive outreach. Watch your ranking climb in local search.
Track Department Performance
Monitor satisfaction with housekeeping, front desk, room service, and amenities separately. Identify your stars and coaching opportunities.
How Hotels Use Guest Satisfaction Surveys
Real scenarios from hotels using SurveySnaps
Fix In-Room Issues Immediately
A guest scans the QR code on day 2 and rates room satisfaction "ok" with note: "shower pressure is weak." Engineering fixes it within an hour. Guest is impressed by responsiveness.
Result: 50% of room issues resolved same-dayIdentify VIPs for Special Treatment
Guests who give "happy" ratings get flagged for extra attention. Front desk offers late checkout or room upgrade. They become loyal repeat customers who refer colleagues.
Result: 25% increase in direct bookingsImprove Breakfast Service
Multiple guests mention "breakfast ran out of items" in feedback. You adjust kitchen staffing and inventory. Complaints disappear and breakfast satisfaction scores jump.
Result: 35% improvement in F&B ratingsTrain Front Desk Excellence
Feedback shows guests love Maria's check-in but complain about delays with other staff. You study Maria's approach and train the team. Consistency improves across all shifts.
Result: 40% faster check-in timesWhere to Place Guest Satisfaction QR Codes
Capture feedback throughout the guest journey
Guest Rooms
Place QR codes on nightstands, desks, or TV menus. Guests can provide private feedback anytime during their stay without leaving the room.
Checkout Folio
Print QR codes on checkout receipts and express checkout envelopes. Perfect timing for overall stay satisfaction feedback.
Key Card Holders
Add QR codes to room key sleeves or the cards themselves. Guests carry them everywhere, making feedback always accessible.
Anonymous feedback that respects guest privacy while giving you actionable insights. No apps to download, no personal data stored. Guests simply scan and tap a smiley face—takes 10 seconds and works perfectly in your hotel environment.
Ready to Boost Your Hotel Ratings?
Start capturing guest satisfaction feedback to fix issues during stays and build a 5-star reputation. No apps, no emails, just simple QR codes.