Keep Tenants
Happy & Renewing
Tenants rarely complain—they just leave. Catch maintenance issues, service problems, and amenity requests early. Reduce turnover and keep your properties full.
- Reduce tenant turnover by 30%
- Fix maintenance issues before they escalate
- Improve online ratings to attract quality tenants
Summit Properties
Resident feedback
Where to Place Your QR Codes
Capture resident feedback at key touchpoints
Lobby & Common Areas
Place QR codes in building lobbies, mailrooms, and amenity spaces. Residents can give feedback about common areas while using them.
Maintenance Requests
Add QR codes to work order forms and after maintenance is completed. Capture satisfaction with repair quality and response time.
Unit Entry Points
Place QR codes near unit doors or inside apartments (with permission). Capture in-unit experience feedback about appliances, HVAC, noise, etc.
How Property Managers Use SurveySnaps
Real resident feedback scenarios that reduce turnover
Fix Maintenance Issues Fast
A resident reports "AC hasn't worked right in weeks" through a QR scan. Your maintenance team fixes it that day instead of discovering it at move-out. The resident renews their lease.
Result: 45% faster maintenance resolutionPrevent Quiet Move-Outs
A resident gives an "ok" rating with feedback: "Noise from upstairs unit is getting worse." You address it with the neighbor and offer the resident a transfer to a quieter unit. They stay.
Result: 30% reduction in turnoverOptimize Amenity Spending
Residents consistently rate the "fitness center needs updating" but love the community events. You redirect budget from a planned pool renovation to gym equipment. Satisfaction jumps.
Result: 40% higher amenity satisfactionBuild Your Online Reputation
Happy residents get a text requesting a Google review. You go from 12 reviews to 85 reviews in 6 months. Quality applicants start calling because of your 4.8-star rating.
Result: 3x more quality applicationsAnonymous feedback that respects resident privacy while giving you actionable insights. No personal data stored. Residents can give honest feedback without fear of retaliation. Simple, fast, and secure.
Related Resources
Explore more tools and insights for property management
Resident Surveys
Learn how to collect meaningful feedback from residents to improve satisfaction and retention.
Feedback Loop
Understand the continuous process of collecting, analyzing, and acting on resident feedback.
Real-Time Feedback
Discover how instant feedback collection helps property managers respond to issues immediately.
Built for Property Management
Comprehensive feedback solutions designed specifically for residential and commercial property managers.
Quick Surveys
Place QR codes at key touchpoints - gas pumps, checkout counters, and restrooms for instant feedback.
Real-time Analytics
Monitor customer satisfaction across all locations with our powerful dashboard and instant alerts.
Instant Alerts
Get notified immediately when customers report issues, allowing for quick resolution and improved service.
Ready to Reduce Tenant Turnover?
Join 250+ property managers using SurveySnaps to capture resident feedback, fix issues fast, and keep properties full. Start your free trial today.