Turn Buyers Into
Lifelong Customers
Car buyers won't tell you they're frustrated—they'll just buy elsewhere next time. Capture feedback during sales and service to turn one-time buyers into repeat customers who refer friends.
- Increase repeat business by 50%
- Fix service issues before customers leave angry
- Generate 3x more referral business
Metro Auto Group
Sales & service feedback
Where to Place Your QR Codes
Capture feedback at sales and service touchpoints
Sales Desks
Place QR codes on sales desks and in finance offices. Buyers give feedback about their purchase experience while finalizing paperwork.
Service Department
Add QR codes to service write-up areas and customer lounges. Capture feedback about repair quality, wait times, and service advisor performance.
Purchase Receipts
Print QR codes on sales receipts and service invoices. Perfect timing for feedback after the transaction is complete.
How Dealerships Use SurveySnaps
Real customer feedback scenarios that drive sales
Improve Sales Process
Multiple buyers mention "felt pressured" in feedback. You adjust sales training to focus on consultative selling instead of high-pressure tactics. Customer satisfaction and closing rates both improve.
Result: 35% higher customer satisfactionFix Service Issues Immediately
A service customer gives an "ok" rating with feedback: "Car wasn't washed as promised." Your service manager personally apologizes and offers a free detail. They become a customer for life.
Result: 60% of complaints resolved same-dayStreamline F&I Process
Buyers consistently mention "finance office took too long." You identify bottlenecks and pre-qualify more customers online. Average deal time drops from 4 hours to 2.5 hours.
Result: 40% faster transaction timesGenerate Referral Business
Happy customers get a text requesting referrals with a direct link to your referral program. Satisfied buyers send friends and family. Your referral sales increase dramatically.
Result: 3x more referral salesAnonymous feedback that respects customer privacy while giving you actionable insights. No apps to download, no personal data stored. Customers scan and tap an emoji in under 10 seconds—perfect for busy dealerships.
Related Resources
Explore more tools and guides for your dealership
Service Feedback
See how dealerships use SurveySnaps to improve service quality and increase customer loyalty.
QR Code Surveys
Learn why QR code surveys are the perfect solution for capturing feedback at sales and service touchpoints.
Customer Experience Management
Discover strategies for managing the complete customer journey from sales to service.
Built for Automotive Excellence
Comprehensive feedback solutions designed specifically for car dealerships and auto service centers.
Quick Surveys
Place QR codes at key touchpoints - gas pumps, checkout counters, and restrooms for instant feedback.
Real-time Analytics
Monitor customer satisfaction across all locations with our powerful dashboard and instant alerts.
Instant Alerts
Get notified immediately when customers report issues, allowing for quick resolution and improved service.
Ready to Increase Repeat Business?
Join 220+ dealerships using SurveySnaps to capture real-time feedback, improve sales and service, and turn one-time buyers into lifelong customers. Start your free trial today.